1. Introduction
Welcome to Hyber, a home services platform operated by Hyber Home Services. We value your privacy and are committed to protecting your personal data in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023.
2. Data We Collect
- Account Information: Name, mobile number, and email.
- Location Data: We collect precise location data to connect you with nearby service professionals. This data is collected even when the app is in the background if you are tracking a live service request.
- Service History: Details of bookings, addresses for service, and feedback provided.
- Device Information: Device ID, IP address, and operating system for security and app optimization.
3. Purpose of Collection
We process your data to:
- Facilitate home service bookings and technician dispatch.
- Process secure payments through authorized third-party gateways.
- Ensure user safety through identity verification.
- Provide customer support and resolve disputes.
4. Data Sharing & Third Parties
We share necessary information (name, address, phone number) with the Service Professional assigned to your request. We do not sell your personal data to third parties. Data may be shared with law enforcement if required by Indian law.
5. Your Rights (Data Principal Rights)
Under the DPDP Act, you have the right to:
- Request access to or a summary of your personal data.
- Correct or update inaccurate information.
- Withdraw consent at any time (which may limit app functionality).
- Request the deletion of your account and data ("Right to Erasure").
6. Data Retention & Deletion
We retain your data only as long as necessary to provide services or as required by law. You can delete your account from the "Settings" menu in the Hyber app, or use our account deletion page.
7. Contact Our Grievance Officer
For privacy concerns, contact:
- Name: Deekshith Kothuri
- Email: Serviceberg7@gmail.com
- Address: 23-1-21/1, sreenivas nagar, palwancha, bhadradri kothagudem, 507115
See also our Terms of Service.